Client Reviews

See why communities nationwide rely on citizenserve for their permitting, licensing, inspections, and compliance needs. Real users consistently highlight exceptional customer support, along with major benefits. Explore genuine ratings and testimonials from communities just like yours to discover how citizenserve transforms operations and delivers measurable results.
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99% of citizenserve users give our support team a thumbs up.

Samuel was awesome! He was a huge help when we were in a pickle and trying to get things done. We created a letter to send out by the end of the day in order to correct several issues we were having. Our team member that would have normally pushed the e-mails out to everyone had left for the day by the time Samuel and I had things ready to be sent out, so Samuel even sent that e-mail out to everyone for us. Very, Very much appreciated. He saved us from a lot of phone calls today. 🙂

Becky in Illinois
June, 2025

Spencer did a fantastic job on this ticket. It was a very lengthy ticket that should count as 8-10 tasks/tickets completed. He got it done so quickly, respectfully and genuinely handled it like a pro. I always try to give thumbs up as I always get helped with amazing customer service, but really Spencer did an excellent job. Thank you again!

Isabelle in California
June, 2025

Customer support is always quick and professional – always willing to help in any way

Jill in Massachusetts
June, 2025

Samuel quickly took care of my requests and I am so glad. Thank you so much for the awesome support, Samuel!

Jennifer in Minnesota
June, 2025

Brandy was fantastic! Created the report I was looking for! Thank you!

Mary in Ohio
June, 2025

Spencer went above and beyond and added an extremely useful feature that I did not know was available, thank you!

Michael in Massachusetts
June, 2025

I asked for something that I didn’t know if it could be made to happen, but she did it! Thank you!

Eden in Alabama
June, 2025

Great response from Brandy and she takes the time to make sure my requests are always completed accurately. Thank you Brandy!

DeeDee in Minnesota
June, 2025

Brandy has been a pleasure to deal with. She is very quick in her responses and has been very helpful.

Becky in Illinois
June, 2025

Punctual, concise, and just what I needed! Thank you Brenna :)!

Olivia in Minnesota
June, 2025

Thank you for being so quick . I truly appreciate it.

LaDonna in Indiana
June, 2025

Daniel was great. He was able to get this tough report built for me. Great service.

Daniel in Georgia
June, 2025

Taylor, thank you so much! This report is exactly what we were needing. Your help was amazing! Have a wonderful weekend!

Cherry in Arizona
June, 2025

Thank you so much!! That’s exactly what I was looking for 🙂

Sam in Arizona
June, 2025

Her response was extremely quick, it was handled in about 15 minutes!

Erik in Alabama
June, 2025

Brenna was amazing! I threw in several curve balls on this one and she did great 🙂

Cynthia in Ohio
June, 2025

Taylor was very helpful and patient. He showcased tremendous communication and follow up on this request. His technical abilities as well as his communication abilities help him stand out, and is always a pleasure to work with. Thanks again Taylor!

Eryk in Illinois
June, 2025

Bryan did a fantastic job – adding what I needed quickly which was very much appreciated!

Debbie in Minnesota
June, 2025

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