Client Reviews

See why communities nationwide rely on citizenserve for their permitting, licensing, inspections, and compliance needs. Real users consistently highlight exceptional customer support, along with major benefits. Explore genuine ratings and testimonials from communities just like yours to discover how citizenserve transforms operations and delivers measurable results.
%
99% of citizenserve users give our support team a thumbs up.

I can’t thank Spencer enough for how quickly he worked on my new forms, did exactly what I had hoped to accomplish, totally understood what it was that I was hoping to achieve. I put the request on thinking this might take a couple weeks, as in my mind this was a heavy lift – all new format of our permits, and then ensuring what we put in on the background translated to what I needed to see and to put out to the public – and he completed the task(s) as if I had asked them to be on an urgent basis. I am so impressed, so pleased and I can’t thank Spencer enough for his hard work. Its people like this who are pleasant, responsive and communicative that I am so pleased to be working with. Thank you Spencer, you are a valuable member that provided me top-notch service.

Janet in Vermont
February, 2026

PROMPT, PROFESSIONAL RESPONSE TO REQUEST. THANK YOU!

Melanie in Utah
February, 2026

Jordyn was super clutch on this request and gave me exactly what I wanted. Thanks Jordyn!

Scott in Illinois
January, 2026

Thank you! The customer service is excellent – efficient, fast and always helpful.

Judy in California
January, 2026

Samuel was awesome! He was able to locate something for me that saved so much time. Thank you to his responsiveness! Kudos to Samuel.

Paula in Arizona
January, 2026

Great job with a complicated custom report! Thank you.

Jonathan in Massachusetts
January, 2026

Hi Brenna, thank you sooooooooooooooooo much for your time and help. I was telling one of my co-worker how helpful you’re when I open a ticket and same goes for everyone in CS. Have great weekend!

Paddy in Florida
January, 2026

Brandy has help us add new processes to our system. She has been a great help and a pleasure to work with. Thank you so much for making everything an easy process.

Eric in Florida
January, 2026

Brandy has a reputation with us here at Lakewood for being fast, thorough and efficient. Love working with her.

Mary in Ohio
January, 2026

Appreciate the quick resolution – as always support has been responsive and very easy to work with.

Amanda in Iowa
January, 2026

Brandy is the best! Always quick to respond and so friendly. She knows her stuff! 🙂

Megan in Texas
January, 2026

As always, Brandy has been phenomenal to work with. I really appreciate her attention to detail and the high level of efficiency she seems to work at.

Jared in Florida
January, 2026

Ms. Howard did everything I asked and did it quicker than expected. These updates truly help our office. Thank you!

Kayla in Illinois
December, 2025

Thank you for explaining how I can share reports myself; that is extremely helpful!!! Happy New Year 🙂

Donna in Georgia
December, 2025

Brenna- she was SO helpful with my request. She made is so easy and got it handled quickly. Thank you for helping make my job and life easier!

Christin in South Carolina
December, 2025

Brenna and the technical team are always professional and an absolute joy to work with.

Sharon in South Carolina
December, 2025

The template email that Spencer made for us is going to make our job much easier, it turned out great.

Dominic in Iowa
December, 2025

Taylor always seems to work “magic” when creating custom conditions! Thanks so much for all your help!

Mindy in Alabama
December, 2025

Join the hundreds of communities
using citizenserve®

""
®
© 2026 citizenserve®