Samuel was great for helping us to invent a new piece in the portal we wanted to keep as simple as possible…with LOTS OF PATIENCE with us as we were a ‘hurry up and wait’ scenario.
Terri in Maryland
September, 2025
September, 2025
Samuel was great for helping us to invent a new piece in the portal we wanted to keep as simple as possible…with LOTS OF PATIENCE with us as we were a ‘hurry up and wait’ scenario.
I’m not that “techy” so I thank you so much for understanding my concerns and options for a fix. You translated that into an actionable plan and fix for me. Not to mention the speed of which it took for you to complete the task. This type of tech support is what makes this software so great! Thank yo so much again!
Taylor has always been my go-to for our portal. I am extremely thankful for Taylor’s assistance and hard work in helping us refresh our portal. Thank you Taylor! Until next request! 😉
Brandy made the changes I requested and with perfection – very much appreciate her good work!
As usual, great service, response time, and details on these service requests.
Brandy was super fast in responding to my request and produced the report within a few minutes. She’s a rock star
Bryan responded quickly to updating the information on our customer portal to prevent customer confusion about staff change.
Sam was amazing! Everything was completed in a timely manner and it was done perfectly. Thank you so much!
Excellent support and accomplished quickly. Very efficient. Thank you.
No matter how early or late we reach out, the CitizenServe team responds promptly and accurately to our service requests. Glad to have Brenna and the rest of the team in our corner!
Summer was fantastic! The request for a new permit type was involved, but she helped us navigate it and provided us exactly what we were looking for. Thanks!!
Brenna would do justice to the nickname “Johnny On The Spot” for how quickly and effectively our requests are resolved! Thank you so much!
I am very happy with how fast the team responds back to our requests. Thanks a lot
ALWAYS WILLING TO ASSIST US & FORFILLS OUR REQUEST ON A TIMELY MANNER. THANK YOU TO YOUR ENTIRE STAFF!!!!
Taylor helped take Brenna’s great start to this important email template over the finish line. We are anticipating a surge in these applications and this template is going to be essential in coordinating logistics. Amazing help as always, thank you so much!
Brenna took my ticket and quickly solved the issue that my customer had. My customer is very satisfied with the result. Thank you, Brenna!
As always, Summer was quick and efficient. She’s the BEST!
Samuel was amazing! Hopped right onto this request and got it done very much to my satisfaction, and so incredibly timely!!! Keep up the good work, I thoroughly enjoy working with the folks at Citizenserve!
