What Happened to PermitWorks? What replaces PermitWorks?

If you were a former customer of PermitWorks, we are sorry that you had your municipal software rug pulled out from under you. We empathize with your situation. You may never know what happened to PermitWorks, but we can help you with next important question: what happens AFTER PermitWorks? ,

At citizenserve, we have a strong commitment to delivering exceptional government software solutions, and we've been doing that for the past 20 years. Our experience in serving municipalities like yours makes us confident that we can help you navigate this transition and get you a government software solution that is more efficient, more flexible, and more dependable than you've seen. Introducing citizenserve government software – here are some of our key benefits:

1. Trusted and Reliable Solution

Over our 20 years in business, citizenserve has established itself as a trusted and reliable government software provider. With a commitment to excellence and hundreds of customers across the United States, you can be confident that Citizenserve will support your staff and citizens now, and in the years to come.

2. Implementation that Moves as Quickly as You Do

Transitioning from one software platform to another can be daunting. However, our experienced implementation team is well-equipped to guide you through the process seamlessly. We offer a structured transition plan and robust customer support to ensure that the switch is as smooth as possible. We work with you to configure your system to meet your needs, and we can prioritize your highest priorities first.

3. Highly Configurable

Don't settle for a rigid, out-of-the box solution, or a limited low-code solution. Citizenserve offers 33 custom field types that allow us to configure your applications to include the information you need, in the format you need it. Our configurable workflows are built to match your work process, not the other way around. Our letter and email templates are built in HTML to your requirements, so you can notify your constituents when and how you need to.

4. Cloud-Based Convenience

Citizenserve operates in the cloud, which means you can access it from anywhere with an internet connection. This level of flexibility is crucial, especially in today's remote work environment. It allows your team to collaborate effectively, regardless of their physical location.

5. Mobile Accessibility

Citizenserve provides mobile access on any device that can serve a browser, enabling your field staff to use the system on tablets or smartphones. Citizenserve streamlines your inspection process, reduces paperwork, and improves communication between field and office personnel.

6. Unlimited Customer Support

Citizenserve's unlimited customer support is there to assist you every step of the way. From making ongoing changes to your applications, emails, activities, and portal, to unlimited report writing, to training new employees, we want you to be satisfied with your site.

7. Cost-Effective Solutions

Budget considerations are essential, that's why we offer competitive, transparent pricing options, based on named users, making citizenserve a cost-effective choice for your municipal software needs. Moreover, the efficiency gains and time savings it provides, as well as process improvements over time, can lead to significant long-term cost reductions. Check out our pricing page for pricing transparency, and schedule a call to discuss your options.

Next Steps

Schedule a call with our Account Management Team to discuss your municipality's needs, and hear more about how we work.

Schedule a Call Today

You can also visit our municipal software solutions pages or click these links to learn about the integrated solutions we offer for permitting software, planning & zoning software, code enforcement software, request tracking software and business licensing software, including health inspection software, rental registration software, and contractor licensing software.


The unexpected closure of PermitWorks left you in the lurch, but we can make this an opportunity to embrace positive change. By transitioning to Citizenserve, you can streamline your government software solutions, enhance communication between your constituents and staff, and take advantage of a reliable and cost-effective solution.

Don't let this setback hold you back. Embrace the future of permitting with Citizenserve, a trusted partner dedicated to your success. Reach out to our team today to learn more about how Citizenserve can help your department thrive in these challenging times. Make the transition and experience the benefits firsthand, turning this unexpected change into an opportunity for growth and efficiency.