Category Archives: Customer Profiles

Online Public Portal – O’Fallon, Missouri

O'Fallon, Missouri, created this video to showcase their Citizenserve online public portal for their residents.

See how citizenserve can help support your community development efforts with your own online citizen portal for their residents.

See how the City of O'Fallon links their Building and Permits page to the Online Public Portal. This allows their citizens to apply for a permit online!

Replacing a Sunset System

Peoria, Arizona is a longtime Citizenserve customer; in fact, they have been using the Citizenserve Code Enforcement module longer than any other customer. When they needed a new solution for managing business licenses and filing tax returns, they turned to Citizenserve. Peoria needed a solution that could be flexible enough to encompass both business licensing and tax return submissions, and it needed to be implemented quickly to replace a system that was about to be sunsetted.

Citizenserve replaced Peoria’s outdated, on-premise system with a cloud-based, flexible solution that offers unlimited support for a fraction of cost. Through our agile implementation process and with Peoria’s active involvement, Citizenserve was able to deliver the complete solution ahead of schedule. Since implementation, the business licensing process has shifted from over-the-counter and mail in transactions to an automated process that can be submitted online, dramatically simplifying the licensing processes and reducing associated staff time.

Sree Antari, Peoria IT Project Manager, was responsible for managing Peoria’s project activities and ensuring that the system was thoroughly tested and met all requirements. After go live, Sree reported that Peoria “received positive feedback from our citizens about the ease of business licensing application submissions, online status tracking and online payment capabilities. We like the automatic workflow functionality, we were able to configure the workflow to automatically route the business licensing applications to various departments for approvals based on application type. We have eliminated manual intervention in processing the business license applications, thus improved customer service and enhanced the customer experience.”

Becoming Paperless Overnight

Somerville is a located in Middlesex County, Massachusetts just two miles north of Boston. Occupying slightly over 4 square miles, its population of 75,754 makes Somerville the most densely populated community in New England.  Hired in 2013, Inspectional Services Superintendent Goran Smiljic was charged with modernizing the Somerville Building and Health Divisions.  With more than 4000 permits and 1500 licenses issued annually the department functioned entirely with manual and paper systems.  Inspections were tracked on index cards, plans were stored in various locations in the office. Solution: All permit and license applications were setup on citizenseve to be submitted electronically. Multiple kiosks were located throughout the Inspection Services offices…