Yearly Archives: 2022

Automate your business license renewal process to increase department efficiency,  improve reporting ability, and increase Business Owner satisfaction.  In this article we share how you can automate your business license renewal process, and we'll start with the benefits of taking on this type of project.  And here are more tips on how to Streamline Online Request Tracking, or read about Why Your Government Should Implement Online Permitting Software, and here are some Benefits of Online Code Enforcement.  Now let's get started! Benefits of Automating Your Business License Renewal Process If your business licensing office is paper based, or if you use a fillable business license application form,…

What is E-Government? The organization of American States provides this definition: "Electronic government (or e-Government) is the application of Information and Communication Technologies (ICTs) to government functions and procedures with the purpose of increasing efficiency, transparency and citizen participation.(1)" In everyday language, this means moving paper processes to digital (or electronic) services. Where government services were once handled in person, and by paper, E-Government services include things like applying for a business license online, submitting a digital permit application, or entering an online code complaint form. The term e-Government may eventually be replaced by the term GovTech for more on this - read What is GovTech and…

Public requests, FOIA requests, and other municipal requests can require a significant amount of staff time to process. Online request tracking systems offers numerous solutions to reduce staff workload, increase response times, and improve customer experience. Here are 6 steps your local government can take to streamline online request tracking: 1. Provide good request types to correctly categorize requests. Broad request type categories, like 'public records request' or 'public health issue' help your constituents easily identify the subject of their request. Use narrower sub-types to track the specific type of public records request - whether for code enforcement or permitting data. Sub-types provide a next level of…