Citizenserve building permit software has several options for embedded help. Departments can customize help screens. Help text can be customized on permit application forms and license application forms. This can include HTML links to external systems, web sites, documents, etc. Field level help can be created with a information icon placed next to the field. The citizen portal has robust customization of all pages. Custom fields can be setup to only show on the portal allowing additional text information. Applications can also be made dynamic to help simplify simple requests and expand on questions based on prior answers.