Category Archives: Cloud-based Software

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Mobile Permitting Software Q&A

Citizenserve offers Mobile Permitting Software in it's community development software suite. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents.  Read our responses below for more information about some of the Mobile Workforce features included in Citizenserve's e-government software solution.

1.12   Mobile Permitting Sofware

1.12.1. Describe how your mobile solution supports all mobile devices, operating systems and browsers.

Citizenserve Response: Citizenserve is device and browser independent and has full functionality from mobile devices.

1.12.2. Describe the capabilities of the mobile tools provided with your solution.

Citizenserve Response: Citizenserve is device independent and has full functionality from mobile devices. Citizenserve can leverage tools on the mobile device such as speech to text functionality for inspectors to enter inspection results.

1.12.3. Describe your mobile permitting software solution’s ability to support speech to text functionally, as well as any spell check capabilities.

Citizenserve Response: Citizenserve leverages the speech-to-text and spell check functionality of the device and browser.

1.12.4. Describe how the mobile solution will allow the linking of photos and other documents to permits using mobile devices. Provide information on where and how these attachments are stored.

Citizenserve Response: A user such as an inspector can take a photo from a mobile device such as a Surface or iPad, and can upload the photo to the open case file. The attachments are immediately stored to the application server and transferred to the database on a nightly process.

1.12.5. Describe the options for mobile permitting software connectivity and the related security environment.

Citizenserve Response: Citizenserve is a cloud-based system; mobile users have the same security protections as desktop users.

Cloud-based Software, RFP Question, Software as a Service
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Document Management Q&A

Document Management Q&A

The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents.  Read our responses below for more information about some of the document management features included in Citizenserve's e-government software solution.

1.14   Document Management

1.14.1. Describe the application’s capabilities for document management.

Citizenserve Response: Citizenserve includes robust document management and unlimited storage. Any type of file can be attached to a case file, including Word, Excel, digital photos, electronic plans, and emails; documents and emails generated by Citizenserve are automatically associated with the relevant case file.

1.14.2. Describe the integration you provide with third-party document management solution providers.

Citizenserve Response: Citizenserve has robust document management capabilities and does not have a limit on document storage; most customers choose to use Citizenserve’s internal document management functionality rather than integrate to a third-party document management solution. However, we have provided this integration for past customers; Mount Prospect, Illinois and Rogers, Minnesota are two examples where we provided integration between Citizenserve and Laserfiche.

Cloud-based Software, E-Government Software, RFP Question
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Document Markup Tool – On a PC

An in-depth review of the features included in Citizenserve's document markup tool. Watch this training video to learn all the ins and outs of this integrated tool.

  1. How to access the markup tool
  2. Create a new stamp
  3. Add stamps to all pages
  4. Edit Stamps
  5. Add Shapes (Rectangle, Circle, Arrow, Line, Free-Draw Tool)
  6. Tools
    1. Bookmarks
    2. Text Box
    3. Highlighter
    4. Measurement Tools
      1. Calibration Tool
      2. Measure area
      3. Measure a length
      4. Measure Distance (around a corner!)
  7. View other reviewer comments
  8. View/add comments
  9. Common comments book
  10. Undo/redo/eraser/zoom tools/display-hide item numbers
  11. Email markup
  12. Generate markup pdf
  13. View markup comments from the citizen portal
  14. Import comments from prior version

 

But citizenserve offers more than just this document markup tool. Our cloud-based integrated community development software provides multiple solutions to Village, Town, City and County government. In addition to online permitting software, we offer licensing, development, code enforcement, and request tracking solutions. Your subscription also includes an online citizen portal. Keep exploring our site to find pricing information, to request your live demo, or to see how we can support your community development needs.

Visit Customer Profiles to see how our customers are putting our community development software - including our document markup tool - to work for their communities.

Visit Yavapai County Community Development Innovates their Online Services to see how one Arizona County implemented citizenserve. And then scroll down to the bottom of this page and enter your contact information to request your live demo today. And you can see our document markup tool in action, plus so much more.

Building Permit Software, Business Licensing Software, Cloud-based Software, Document Markup, E-Government Software, Land Management Software, Municipal Software, Permitting Software
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Online Code Enforcement Software

Watch this overview of Citizenserve's Cloud Based Online Code Enforcement Software In this demonstration we'll cover the following topics:

1. View Inspections on a map (7:40)
2. Home page metrics (8:29)
3. Annual weedy lot notice (9:06)
4. Create code case (10:45)
5. Add complainant to case (11:10)
6. Add address – review integrated property data (11:50)
7. View created case file (14:48)
8. Add note to file (15:07)
9. Complete code enforcement inspection activity (16:29)
a. Add a violation (16:52)
b. Upload photos (17:42)
c. Use document markup tool on uploaded photos (19:11)
10. Manage individual violations (20:04)
11. Generate violation letter – include photos and letter variables and inspectors digital signature (20:18)
12. Schedule follow up inspection (23:55)
13. Escalate case - generate citation letter – generate fees programmatically (24:17
14. Schedule follow up inspection (24:01)
15. Generate citation form letter for escalation (24:22)
16. Print case report for court (26:06)
17. Print or email case file for court hearing (26:04)
18. How do alerts (and other items) get attached to address file (overview of the property file and how it displays related permits, licenses, and violations) (27:11)
19. Review contact file (people and businesses) (29:39)
20. Code enforcement from an iPad – use voice recognition, take and upload photos in the field, add violations (30:49)
21. Health licensing code enforcement in Massachusetts municipality (34:05)
22. Inspection Report built as state mandated form (35:21)
23. Non- criminal tickets (36:19)

Citizenserve customers are as excited about us, as we are about them. Many have created introductory videos for their citizens. Visit Customer Profiles to see how our customers are putting citizenserve to work for their communities. And this is not just for our online code enforcement software

We are always looking for ways to help spread the word about the unique ways our customers have worked with us to implement their software. We work with our customers in an agile and iterative process to produce a system that fits their needs. You can also check out this video that we created for the Yavapai County Community Development Department to see how one Arizona County implemented citizenserve.

Citizenserve Offers Online Code Enforcement Software and More!
In addition to code enforcement software, we offer licensing, development, permitting, and request tracking solutions. Your subscription also includes an online citizen portal. Keep exploring our site to find pricing information, to request your live demo, or to see how we can support your community development needs.

Citizenserve Customers are using our cloud-based community development software - which includes more than our online code enforcement software, every day. Contact us to see how we can help you serve your community, today!

Cloud-based Software, Code Enforcement Software, Municipal Software, Online Citizen Portal, Request Tracking Software
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