Geographic Information System (GIS) Integration Q&A

The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents.  Read our responses below for more information about some of the features included in Citizenserve's e-government software solution.

1.7     Geographic Information Systems

1.7.1. Describe the solution’s integration capabilities with ESRI (Environmental Systems Research Institute)-based GIS systems and services.

Citizenserve Response: Most Citizenserve customers have ESRI GIS with various layers and property information.  Two-way integration using web services allows ESRI GIS information to be incorporated into Citizenserve.

1.7.2. Describe features offered, ESRI solutions and versions supported.

Citizenserve Response: Mapping features are built into the software.  Wherever the map pin is available users can click on the pin icon to see their permitting, licensing, and case files on a map.  Reports can also be rendered as a map rather than a table and the information included in each file can be easily customized.  Citizenserve uses the Google Map API and all features available through the Google API can be incorporated into the software.  Most Citizenserve customers also have ESRI GIS with various layers and property information.  Two-way integration using web services allows ESRI GIS information to be incorporated into Citizenserve.  This short demonstration video provides a general overview of features:

https://www.citizenserve.com/portfolio-view/mapping/

1.7.3. Describe how the system allows real time access to the GIS services and associated databases in order to query the latest address, parcel, zoning, neighborhood, and other relevant datasets?

Citizenserve Response: We will set up two-way integrations to the City’s GIS rather than accessing the data downloads the City provides on its redmond.gov website, since the City is requesting real time access. We will use web services for the integration.

1.7.5. Describe the solution’s capabilities to provide geographically based analysis, data, and reports.

Citizenserve Response: Mapping features are built into the software.  Wherever the map pin is available users can click on the pin icon to see their permitting, licensing, and case files on a map.  Reports can also be rendered as a map rather than a table and the information included in each file can be easily customized.  Citizenserve uses the Google Map API and all features available through the Google API can be incorporated into the software.  Most Citizenserve customers also have ESRI GIS with various layers and property information.  Two-way integration using web services allows ESRI GIS information to be incorporated into Citizenserve.

Any of the data available from the Google Map API and/or the City’s ESRI GIS are available for reporting and analysis.

This short demonstration video provides a general overview of features:

https://www.citizenserve.com/portfolio-view/mapping/

1.7.6. Describe the solution’s integration capabilities to provide an interactive mapping component with the ability to create custom queries and reports.

Citizenserve Response: The end user reporting tool that is built into the software allows end users to create tabular reports, map reports, and merge reports that merge a list with a template like an expired permit notice.  Using HTML, the reports can be interactive with drill-down capabilities, etc.  The creation of unlimited custom reports is included in the Citizenserve subscription, and any user can request a report at any time and our support team will create the report definition and put it in the user’s reporting folders.  This video demonstration provides a short overview of reporting features in Citizenserve:

https://www.citizenserve.com/portfolio-view/reporting/