This Financials and Cashiering discussion, including Fees and Payment Processing was prepared in response to a formal Request for Information from a city of about 62,500 residents. Read on for information about some of the cashiering and financial features included in Citizenserve's e-government software solution. 1.9 Finance 1.9.1. Describe the solution’s abilities to create, manage, secure, and report (ad-hoc and scheduled) on financial transactions. Our Response: Citizenserve enables complex fee calculations, and your subscription includes fee schedules maintenance. Fee schedules include end dates. To enable payments, we integrate with a customer’s payment provider(s); we do not store credit card information. All data in the database is encrypted.…
Citizenserve e-Government Development Services – Q&A
This discussion of Citizenserve e-Government Development Services is our response to a formal Request for Information from a city of about 62,500 residents. Read on for more information about some of the Development Services features included in our e-government software solution. 1.3.1. Provide a simple diagram or outline of the permitting system process. The diagram should depict the end-to-end range of a permit lifecycle from the pre-application process, permit fees, plan review, building permit fees, issuing permits, inspections, through the final approval and certificate of occupancy. Our Response: Citizenserve Permits, licenses, case types, and file types are highly configurable. This flexibility is necessary as hundreds of jurisdictions…
Community Development Software Reporting Q&A
Citizenserve's Community Development Software Reporting is a powerful tool to support your community. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about some of the reporting features included in Citizenserve's e-government software solution. 1.13 Community Development Software Reporting 1.13.1. Describe the capability to provide standard reports for operational, managerial, and executive reporting. Citizenserve Response: Citizenserve includes a robust offering of standard reports; in addition, the development of an unlimited number of custom reports is included in the subscription. 1.13.2. Describe the solution’s capability to provide…
GIS Integration
Citizenserve offers GIS Integration and much more. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about some of the features included in Citizenserve's e-government software solution. 1.7 Geographic Information Systems 1.7.1. Describe the solution’s integration capabilities with ESRI (Environmental Systems Research Institute)-based GIS systems and services. Citizenserve Response: Most Citizenserve customers have ESRI GIS with various layers and property information. Two-way GIS integration using web services allows ESRI GIS information to be incorporated into Citizenserve. 1.7.2. Describe features offered, ESRI solutions and versions supported. Citizenserve…