Category Archives: Software as a Service

Community Development Software Reporting Q&A

Citizenserve's Community Development Software Reporting is a powerful tool to support your community. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents.  Read our responses below for more information about some of the reporting features included in Citizenserve's e-government software solution. 1.13   Community Development Software Reporting 1.13.1. Describe the capability to provide standard reports for operational, managerial, and executive reporting. Citizenserve Response: Citizenserve includes a robust offering of standard reports; in addition, the development of an unlimited number of custom reports is included in the subscription. 1.13.2. Describe the solution’s capability to provide…

Mobile Permitting Software Q&A

Citizenserve offers Mobile Permitting Software in it's community development software suite. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents.  Read our responses below for more information about some of the Mobile Workforce features included in Citizenserve's e-government software solution.

1.12   Mobile Permitting Sofware

1.12.1. Describe how your mobile solution supports all mobile devices, operating systems and browsers.

Citizenserve Response: Citizenserve is device and browser independent and has full functionality from mobile devices.

1.12.2. Describe the capabilities of the mobile tools provided with your solution.

Citizenserve Response: Citizenserve is device independent and has full functionality from mobile devices. Citizenserve can leverage tools on the mobile device such as speech to text functionality for inspectors to enter inspection results.

1.12.3. Describe your mobile permitting software solution’s ability to support speech to text functionally, as well as any spell check capabilities.

Citizenserve Response: Citizenserve leverages the speech-to-text and spell check functionality of the device and browser.

1.12.4. Describe how the mobile solution will allow the linking of photos and other documents to permits using mobile devices. Provide information on where and how these attachments are stored.

Citizenserve Response: A user such as an inspector can take a photo from a mobile device such as a Surface or iPad, and can upload the photo to the open case file. The attachments are immediately stored to the application server and transferred to the database on a nightly process.

1.12.5. Describe the options for mobile permitting software connectivity and the related security environment.

Citizenserve Response: Citizenserve is a cloud-based system; mobile users have the same security protections as desktop users.

Citizenserve Software Features – Q&A

Citizenserve software features an integrated set of community development modules and tools to support your community development efforts. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents.  Read our responses below for more information about some of the features included in Citizenserve's e-government software solution. And watch the video to see Citizenserve Software Features at work. 1.1.1. Describe what mapping functionalities exist within the different screens of your proposed solution. Citizenserve Response: Mapping features are built into the software.  Wherever the map pin is available users can click on the pin icon to…

Online Cashiering Services

Citizenserve offers Online Cashiering Services as part of our integrations community development software suite. Watch this in depth demonstration of Citizenserve Cashiering  Services. This segment was presented during an all day demonstration to a Midwest city, to meet their RFP for e-government software.">Contact us to see how we can help you serve your community, today!