Category Archives: Software as a Service

Electronic System for Permit Submittal, Document Review, and Mobile Inspection Software

Three hour live Citizenserve software demonstration. Review a complex planning & zoning software development project with multiple workflows for approval, including planning committee and council meeting activities. Covering both the staff side of the permitting software and the citizen portal software. Administration and configuration features are also covered for implementing land management software. Citizen portal, IVR and SMS Text Inspection software scheduling.

6. DEMONSTRATION SCRIPT

Municipal Land Management Software – Modifying Application

We modify a land development application with additional submittal requirements and add a dynamic text field based on the development application subtype. Citizenserve is a powerful e-government software platform. Any type of application can be easily created using dozens of custom fields which include drop down list boxes, built in field level help, formatting fields and use html for text formatting. Submittal documents can also be built into applications with various options that determine acceptable file types and whether multiple documents can be uploaded for a submittal requirement. The permit software custom fields can be used in reports, letter and e-mail templates, fee tables and changes can be tracked in history.

Health License Software Food Inspection on an iPad

Health licensing software and food inspections can easily be configured in citizenserve community development software. Health license software that is mobile and fully functional on an Apple iPad or other mobile devices. Food inspection software process can include noting violations, taking violation specific pictures, completing inspection forms and printing complex regulatory forms with the inspectors and person-in-charge (PIC) signatures.

Explain the backup process of our data, is it stored off site, etc.?

Citizenserve community development software is hosted in two main data centers. One in the Southwest, the other in the Northeast. Both data centers have a 100% up time service level agreement (SLA). These data centers are also SSAE 16 complaint and audited by a public accounting firm. Application and database servers are continuously replicated. Data backups are maintained indefinitely in a perpetual archive in the event it is necessary to retrieve data that may have been deleted at a point in time. A third disaster recovery location is also maintained in the event of a system-wide failure with the data centers. Citizenserve has a 13 year history maintaining 99.99+% up time.

Modular E-Government Data Center

Citizenserve Data Center