Online Permitting, Licensing, and Tax Software

Demonstration of permitting, electronic plan review, planning and zoning, business licences and accommodation tax.

Citizens portal overview 9:48

  • Apply for an online building permit 19:00
  • Pay for application online 25:02
  • Review submitted file from portal 26:00

Citizenserve staff side overview 27:58

  • Perform application intake review 34:43
  • Review fee calculation based on valuation 40:18
  • Add fees to application 41:30
  • Take a payment 41:52
  • Document markup tool 42:48
  • Add common comments to markup tool 44:14
  • Notify applicant via email 46:20
  • Complete application review activity 49:45
  • Document markup tool (add shapes, comments, make measurements) 50:18
  • Complete required inspections checklist activity form from workflow route 56:10
  • System conditions 57:10
  • Take a payment 57:35
  • Generate permit card 58:00
  • View application status, permit card, document markup from citizen portal 58:55
  • Request an inspection on the portal 1:01:25
  • Review unassigned activity queue 1:02:52
  • Review inspection activities on calendar 1:04:42
  • Perform inspection from mobile device (iPad) 1:05:32
    • Take/upload photographs from the field
    • Use common comments book
    • Email inspection report
  • Generate Certificate of Occupancy 1:09:08

Brief overview of planning and zoning functionality 1:10:02

  • Shorter application
  • Longer review process
  • Review committee meeting minutes/agenda

Demonstration of Business Licensing and Sales Tax

  • Apply and pay for a business license on the citizen portal 1:13:30
  • Review application on staff side 1:19:46
  • Discuss license renewal process 1:22:25
  • Review sales tax 1:24:51
    • Apply penalties to application
  • Add lodging tax license 1:26:10
  • Add tax report and calculate taxes 1:26:45