Online Zoning Software Q&A

The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents.  Read our responses below for more information about some of the Zoning features included in Citizenserve's e-government software solution.

1.6     Zoning

1.6.1. Describe the solution’s capabilities to process citizen’s applications, track zoning, and land use processes.

Citizenserve Response: Citizenserve planning and zoning software completely automates the process of application, review, routing, resubmittals, and public notification. Applicants can submit applications, attach plan documents, pay application fees, and view the status of their applications through the online portal. Applications are automatically routed to the appropriate reviewers based on your workflow routes. Plan reviewers have access to searchable electronic reference materials including building code handbooks, GIS layers, and property history.

You can track due dates for public notices and legal advertisements based on the hearing dates you select. You can easily build your plan review reports by selecting comments from custom libraries of review comments. We will build the custom libraries of comments during implementation to include comments associated with the City’s building, fire, and other codes, and will maintain the libraries as part of our unlimited support. You can electronically comment on plans with the Electronic Plan Review tool by adding notes, highlights, and other annotations. Through a flexible and user-friendly interface, Citizenserve helps keep your projects organized and on schedule.

1.6.2. Describe the solution’s capabilities to generate hearing and public notices.

Citizenserve Response: We create a wide variety of hearing and public notices; all templates are developed custom for the customer, and can include any fields from Citizenserve. You can track due dates for public notices and legal advertisements based on the hearing dates you select

1.6.3. Describe the solution’s capabilities to schedule meetings and hearings. Describe how the proposed solution integrates with Outlook to share this information with internal staff and external customers, including the ability to check resource calendars for availability.

Citizenserve Response: Citizenserve has built-in calendaring that is browser and device independent.  Activities in Citizenserve can be sent to the user’s work calendar in Outlook or Google via the built-in calendar integration feature.  Two-way custom integration is also possible using Exchange Web Services.

1.6.4. Describe the solution’s capabilities to store and report on case information, hearing results and pending case information.

Citizenserve Response: A complete case history and status can be maintained in Citizenserve, including hearing results and any pending case information. We will identify required reporting during implementation, and will build custom reports to meet the City’s requirements. The City can decide which information to share on the public portal so that relevant parties have access to current case and status information.

1.6.5. Describe how the land use management capabilities of the zoning application flow into the plan review process in terms of addressing any related parcels?

Citizenserve Response: Plan reviewers have access to searchable electronic reference materials including GIS layers and property history. You can easily build your plan review reports by selecting comments from custom libraries of review comments. We will build the custom libraries of comments during implementation to include comments associated with the City’s building, fire, and other codes, and will maintain the libraries as part of our unlimited support. You can electronically comment on plans with the Electronic Plan Review tool by adding notes, highlights, and other annotations.

1.6.6. Describe the solution’s capabilities to attach PDF or Word documents to zoning applications. Can multiple files be attached to the applications? Can links be provided to an external document management system?

Citizenserve Response: Both PDF and Word documents can be attached to zoning applications; multiple files can be attached to an application. Links can be provided to an external document management system if this integration has been included in the implementation.