Portfolio Category: Fire Department

Permit Inspections

Inspections See how you can streamline and automate the inspection process for permitting   [accordions] [accordion title="Transcript" ] With citizenserve, the inspection process is streamlined and simplified, giving your inspectors more time out in the field. We'll start by taking a look at the online portal and see how your contractors can request inspections online. So I've logged in as Acme Construction on the online portal and I'm looking at my permit list. I'll select this permit, and then I'll select 'Request an Inspection'. I'll select the inspection type, let's say it's a footing inspection, and let's say I want it for tomorrow. Through citizenserve you can…

Workflow Routing

Workflow Routing See how citienserve can streamline and simplify your workflow routing. [accordions] [accordion title="Transcript" ] Hello, my name is Julie, and in this demo I'll give you an overview of workflow routing in citizenserve. I've got a license application here for Hot Coffee Shop and I'll add a workflow route to this by clicking the create route icon. Once i click that, it lists all of the different types of review routes that i have on this license type. I'll select a business license review and it will list the individual tasks on this review route so the different departments and the tasks that they'll do.…

Online Permit Applications

Online Permit Applications Eliminate incomplete applications, paper forms, and lines at your permit counter with the citizenserve online portal. [accordions] [accordion title="Transcript" ] Applying for a permit is easy with the citizenserve online portal. Through your portal you can provide access to all your electronic services. In the permitting section your frequent applicants can jump right into applying for a permit. Additional information is also available for those that aren't as familiar with your permitting process. You can guide your applicants through the permitting process with step by step instructions. First your applicants can find out if they need a permit by clicking the do you need…

Complete Customer Care

Complete Customer Care Learn more about the citizenserve Complete Customer Care Program. [accordions] [accordion title="Transcript" ]  The Complete Customer Care Program is designed to ensure your citizenserve implementation is a complete success. The Complete Customer Care Program focuses on three major phases: your citizenserve setup and configuration; your training; and your ongoing support once you go live with citizenserve. Let's take a look at the setup and configuration phase. Once you decide to go with citizenserve you'll be assigned a dedicated Account Representative who will work with you on your setup and configuration. Your account rep will learn your business processes, collect supporting data, and understand your goals…