Portfolio Category: Request Tracking

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Messaging

Messaging

Citizenserve's messaging tool allows municipal staff to talk to each other, to constituents on the Online Citizen Portal, or to citizenserve support staff. [accordions] [accordion title="Transcript"] Hi, this is Misha at citizenserve. Today, let's look at the messaging feature messaging is available on all file types, whether it be a permit a license a code case or a general file messaging allows staff to communicate with each other about a project in citizenserve with constituents on the portal and with the citizenserve support staff. Staff send messages from the project file to send a message go to the file options menu, expand the send menu, and when…
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Complete Customer Care

Complete Customer Care

Complete Customer Care Learn more about the citizenserve Complete Customer Care Program. [accordions] [accordion title="Transcript" ]  The Complete Customer Care Program is designed to ensure your citizenserve implementation is a complete success. The Complete Customer Care Program focuses on three major phases: your citizenserve setup and configuration; your training; and your ongoing support once you go live with citizenserve. Let's take a look at the setup and configuration phase. Once you decide to go with citizenserve you'll be assigned a dedicated Account Representative who will work with you on your setup and configuration. Your account rep will learn your business processes, collect supporting data, and understand your goals…
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