Portfolio Category: Request Tracking

Collapsible Headers

The collapsible header custom field type allows you to organize your application content. When collapsed, citizenserve hides those custom fields, making your applications easy to navigate, and the data easy to consume. [accordions] [accordion title="Transcript"] [Music] Hi, this is Misha at citizenserve. This month's feature is on the new field type - the collapsible header. Collapsible headers help organize application data, they make it easier to view, and give you quicker access to the information you need. Changing your existing headers to the new collapsible header is a simple update that can be made in just a few minutes. To update existing headers with collapsible headers, or…

Automatic Emails

Did you know you can configure citizenserve to send automatic emails when you change the permit status, complete an inspection, or complete a plan review activity? Using this feature will save time and increase consistency and transparency across all your projects. By default, emails are sent to the permit or license applicant, but you can also configure your emails to be sent to any contact on the permit or license.

Complete Customer Care

Citizenserve's Community Development Software subscription includes Complete Customer Care. With knowledgeable and helpful technical staff that walk your municipality through a weekly walk through meeting during your implementation and go-live, and who then support you once you are live. Ask general questions, request custom reports, set up changes, additional training, and more. Our Complete Customer Care program will keep your system running smoothly.